FAQs

  • How do I make a purchase on your website?
    Shopping with us is simple. Browse our collections, select your desired items, choose the appropriate options, and add them to your cart. When ready, proceed to checkout and complete your order by entering your shipping and payment details as instructed.

  • Which payment options are available?
    We currently support major credit and debit cards, including Visa, Mastercard, and American Express. All payments are securely processed during checkout.

  • Will I receive an order confirmation?
    Yes. After your order is successfully placed, you will receive a confirmation email detailing your purchase. Once shipped, a separate email with tracking information will be sent.

  • Where do you ship, and how long does delivery take?
    We ship to multiple international destinations. Delivery times vary by location and typically range between 8 and 25 business days after dispatch.

  • How long does order processing take?
    Orders are generally processed within 1–7 business days before shipment. During peak periods, processing times may be slightly extended.

  • What should I do if I receive a damaged or incorrect item?
    If your order arrives damaged or incorrect, please contact our customer support team with clear photos and your order details. We will review the issue and provide an appropriate resolution.

  • Can I return or exchange an item?
    Returns are accepted within 30 days of delivery, provided the item is unused and in its original packaging. Please contact us before initiating a return to receive further instructions.

  • Do you charge customs duties or import taxes?
    Customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

  • Is my personal information secure?
    Yes. We use industry-standard security measures, including SSL encryption, to protect your personal and payment information.

  • How can I reach customer support?
    For assistance, please email us at service@doyoufeellove.us. Our team will respond as promptly as possible during business hours.