Shipping Policy
At DOYOUFEELLOVEUS, we aim to provide dependable, transparent, and timely shipping services. Please review the details below to better understand our delivery process and policies.
1. Free Worldwide Shipping
We are pleased to offer complimentary worldwide shipping on all orders over ￥99. Our delivery services cover more than 200 countries and regions, ensuring convenient access to our products wherever you are located.
2. Shipping Destinations & Estimated Transit Time
All orders are shipped via insured international logistics partners. Estimated delivery times vary by destination and are provided below for reference:
| Destination Region | Estimated Delivery Time |
|---|---|
| United States | 8–25 business days |
| Canada & Europe | 8–25 business days |
| Australia & New Zealand | 8–25 business days |
| East Asia | 8–25 business days |
| Southeast Asia | 8–25 business days |
| Middle East | 10–25 business days |
| Mexico, Central & South America | 10–25 business days |
Delivery times are estimates only and may be influenced by customs clearance, local carrier delays, or force majeure events.
3. Order Processing & Tracking
Orders are typically processed within 5–7 business days. Once shipped, a confirmation email with a tracking number will be sent to the email address provided at checkout. Shipments can be tracked via:
| Tracking Method | Details |
|---|---|
| Store Tracking Page | Available on our website |
| Third-Party Platform | https://www.17track.net/en |
4. Delivered but Not Received
If your tracking status shows “Delivered” but the package is not located, we recommend the following steps:
| Recommended Action |
|---|
| Check with neighbors or reception staff |
| Inspect mailrooms or secure drop-off locations |
| Contact service@doyoufeellove.us for assistance |
Our support team will respond promptly to help resolve the issue.
5. Address Changes & Order Modifications
Requests to update shipping details must be submitted before the order enters processing. Once shipment preparation has begun, changes may no longer be possible.
6. Customs Duties & Import Taxes
All orders are shipped duty-paid. In the rare event that customs charges are applied upon delivery, please email the official customs receipt to service@doyoufeellove.us for full reimbursement.
7. Customer Support
For shipping-related questions or assistance, please contact us at service@doyoufeellove.us. We are committed to ensuring a smooth delivery experience with DOYOUFEELLOVEUS.